Use code NEW10 for 10% OFF on your 1st Loony order!
Return & Refund Policy
Refund Policy
We do not offer refunds for any orders. Since each item is specially handcrafted and personalized, all sales are final. We urge customers to review their order details carefully before confirming the purchase.
Cancellation Policy
We do not accept cancellations once an order has been placed. All our products are custom-made and uniquely created for each customer. The illustration and design process begins immediately after the order is confirmed, so please ensure all details are accurate before placing your order.
Replacement for Damaged Products
If your order arrives damaged or broken, we will offer a free replacement. To initiate this process, you must contact us at support@theloony.com within 24 hours of receiving your order. You will be required to provide clear photo or video evidence of the damage. The product must be unused and retained in its original packaging until the issue is resolved. Once your request is reviewed and approved, a replacement will be shipped at no additional cost.
Non-Replacement Conditions
We are unable to offer replacements if the issue is reported after 24 hours of delivery. Additionally, we cannot process replacements if the delivery failure or damage is due to incorrect shipping information provided by the customer or delays caused by courier partners beyond our control.
Information We Collect
We collect personal details such as your name, email address, phone number, shipping address, and payment information when you place an order, subscribe to our newsletter, or contact us. We may also collect non-personal data like IP addresses, browser types, and pages visited to improve user experience.
How We Use Your Information
Your information is used to process orders, provide customer support, send order updates, and share promotional content if you have opted in. We also use data to analyze website performance and enhance user experience. We do not sell or rent your personal data to third parties.
Haven’t got your answer? Contact our support
Return & Refund Policy
Refund Policy
We do not offer refunds for any orders. Since each item is specially handcrafted and personalized, all sales are final. We urge customers to review their order details carefully before confirming the purchase.
How We Use Your Information
Your information is used to process orders, provide customer support, send order updates, and share promotional content if you have opted in. We also use data to analyze website performance and enhance user experience. We do not sell or rent your personal data to third parties.
Haven’t got your answer? Contact our support
Cancellation Policy
We do not accept cancellations once an order has been placed. All our products are custom-made and uniquely created for each customer. The illustration and design process begins immediately after the order is confirmed, so please ensure all details are accurate before placing your order.
How We Use Your Information
Your information is used to process orders, provide customer support, send order updates, and share promotional content if you have opted in. We also use data to analyze website performance and enhance user experience. We do not sell or rent your personal data to third parties.
Non-Replacement Conditions
We are unable to offer replacements if the issue is reported after 24 hours of delivery. Additionally, we cannot process replacements if the delivery failure or damage is due to incorrect shipping information provided by the customer or delays caused by courier partners beyond our control.
How We Use Your Information
Your information is used to process orders, provide customer support, send order updates, and share promotional content if you have opted in. We also use data to analyze website performance and enhance user experience. We do not sell or rent your personal data to third parties.
Replacement for Damaged Products
If your order arrives damaged or broken, we will offer a free replacement. To initiate this process, you must contact us at loonycaricatures@gmail.com within 24 hours of receiving your order. You will be required to provide clear photo or video evidence of the damage. The product must be unused and retained in its original packaging until the issue is resolved. Once your request is reviewed and approved, a replacement will be shipped at no additional cost.
How We Use Your Information
Your information is used to process orders, provide customer support, send order updates, and share promotional content if you have opted in. We also use data to analyze website performance and enhance user experience. We do not sell or rent your personal data to third parties.